Work Queue

The Work Queue shows all active work across your portfolio in a single prioritized table. Use it when you need the full picture of what's pending, or when you want to filter by risk level or status.

What You See

Queue Posture

At the top, the Queue Posture card tells you:

• How many critical items need immediate attention
• How many items are awaiting your review
• The current auto-run rate — what percentage of items Kraal handled automatically

Review Packets

Below the posture card, you may see Autonomy Review Packets — these are items where Kraal has gathered evidence and prepared a recommendation for your review.

Each packet shows:

• The issue — what was detected
• Evidence badges — what supporting information Kraal collected
• Action buttons — Approve, Request Changes, or Open Evidence

TIP

Review packets represent Kraal's highest-confidence recommendations. The evidence has been gathered and organized for you — review it and approve or reject.

The Task Table

The main table shows all work items with these columns:

Column	What It Shows
Client Entity	Which client this item belongs to, plus a brief description
Signals	Whether any advisory signals are associated with this item
Urgency	Critical, Elevated, or Standard — how urgently this needs attention
Task Type	The category of work (Dispatch for automated, Approval for items needing sign-off)
Risk Level	The assessed risk of this item
AI Confidence	Whether Kraal's automation has scored this item
Actions	Button to open the item and take action

Filter Tabs

Use the tabs above the table to focus:

Tab	Shows
All Tasks	Everything in the queue
High Risk	Only items assessed as high risk
Entity Blocks	Items where an entity-level issue is preventing progress
Approvals	Items waiting for your approval
Blocked	Items that are stuck and need intervention

Autonomy Summary

At the bottom of the page, the Intelligence Summary shows:

• How many items need approval vs. were auto-processed
• How many draft actions are prepared and ready for your review
• Entity Concentration — which clients have the most open work

Using the Work Queue Effectively

1. Start with the Review Packets — these are the most impactful items you can act on quickly
2. Check the Blocked tab if Overwatch showed blocked items — see what's stuck
3. Sort by urgency to prioritize Critical items first
4. Use "Open thread" to dive into any item's full context
5. Use "Open task input" for items that need your direct approval